Terms of Trade
We know reading the fine print isn’t everyone’s favourite task, but it’s the best way to make sure we’re all on the same page. These Terms of Trade outline what you can expect from us — and what we expect from you — so there are no surprises along the way.
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At Complete Maintenance Systems Ltd, we take pride in our standards and the quality of our service. These Terms apply to all work we carry out and take precedence over any previous discussions or informal agreements made in person, over the phone, or by email.
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By engaging Complete Maintenance Systems Ltd to carry out work, you acknowledge and agree to these Terms of Trade.
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If you have any questions, please contact us on 027 358 6356 or jason@cms-nz.com.
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If you’re ever unhappy with our work, or something doesn’t go as expected, please let us know straight away so we can put it right. Prompt communication helps us resolve any issues quickly and maintain a high standard of service.
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We value your trust and repeat business — whether you’re a homeowner, property manager, or company representative — and we’ll always do our best to ensure the outcome meets your expectations.
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Our Charges
All rates below are exclusive of GST unless stated otherwise. Time is charged per hour or part thereof.
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Maintenance Technician
• Normal hours: $85.00 per hour (Mon–Fri, 7:00am–5:00pm)
• Afterhours / Weekends: $170.00 per hour (minimum 2-hour charge)
• Public holidays: $212.50 + GST per hour (minimum 2-hour charge)
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Vehicle Service Charge
• $35.00 per day, per vehicle required on site.
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Cancellation Fee
• $85.00 — applies where a confirmed booking is cancelled within 24 hours of the scheduled start time.
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Overdue Invoice Charge
• $25.00 administrative fee for each overdue invoice.
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Interest on Overdue Accounts
• 5.00% monthly compounding interest, charged from the due date until payment is received in full.
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Payment Terms
Normal hours
We define our normal hours of business from 7.00am-5.00pm Monday to Friday. Work done outside of these hours/days is subject to afterhours/weekend or public holiday rates.
Vehicle Service Fee
This charge is used to cover the cost of running the vehicles.
Parking Permits/Tolls/Paid Parking
If in the course of undertaking work for you, we are required to pay for parking or any other vehicle travel costs, these will be passed on to you.
Cancellations/Rescheduling Appointments
We are always happy to reschedule appointments free of charge, however we do ask that you provide at least 24 hours' notice. Appointments cancelled within 24 hours' notice of the scheduled time may be subject to a cancellation fee.
Deposits
Some jobs will require a deposit which must be paid prior to starting work. If a deposit remains unpaid before the work commences, we reserve the right to halt work until payment is made. We also reserve the right to cancel the contract entirely, if payment is late or delayed.
Progress Invoices
Progress invoices are claims for work done on site, before the entire job is completed. This covers labour and materials for work done to date. The cost of materials and the amount of time spent on your job will dictate whether you will be sent progress invoices. As part of our agreement, you accept to pay these progress invoices when they are due. You understand that you cannot withhold payment for any reason. If for any reason work has paused on your job, you can request an invoice to settle the account by calling the office. We reserve the right to stop work if progress payments have not been made.
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Overdue and Disputed Accounts
Disputed Invoices
If you have any concerns or wish to discuss an Invoice, please contact us immediately upon receipt.
Any dispute regarding an Invoice must be raised within 7 days of the invoice date. If we are not notified within this time, the Invoice will be deemed accepted as correct.
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Unpaid Accounts
If payment remains outstanding more than 7 days after the due date, a late fee of $25.00 + GST may be added to your account at our discretion.
We reserve the right to charge compounding interest at 5% per month on any overdue balance, calculated from the due date until payment is received in full.
Accounts overdue by more than 14 days may be referred to a debt collection agency, and all recovery costs, legal fees, and associated charges will be added to the outstanding balance.
We also reserve the right to suspend or withhold further work or services until payment is made.
These provisions are without prejudice to any other rights or remedies available to Complete Maintenance Systems Ltd under these Terms or at law.
If you’re experiencing payment difficulties, please contact us as soon as possible — we’re always willing to discuss a practical solution.
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Our Commitment to You
At Complete Maintenance Systems Ltd, we’re committed to clear communication, fair practices, and quality workmanship.
Our Terms of Trade are designed to protect both you and us by setting out transparent expectations from the start.
Whether we’re working with a homeowner, property manager, or business, our goal is always the same — to deliver reliable, professional maintenance services with honesty, safety, and respect.
